MTN customers reported that they were unable to access their internet services and fixed-LTE networks on Tuesday. Others complained of having no signal or being unable to use mobile data.
MTN USERS have complained of network issues on Tuesday.
MTN customers reported that they were unable to access their internet services and fixed-LTE networks. Others complained of having no signal or being unable to use mobile data.
According to MyBroadband, MTN confirmed a fault on its network and apologised to customers.
“Our engineers are attending to the matter with the aim of restoring connectivity as soon as possible,” MTN said.
According to MTN South Africa’s Downdetector page, there was an increase in reports from 7am.
Afrihost reported being aware of the connection issue.
“We are aware of a connectivity problem affecting LTE and Mobile clients. Engineers are looking at the problem and hope to have it resolved soon. We apologise for any inconvenience that this may be causing,” Afrihost said in a short statement.
Axxess also reported on the issue.
“We are receiving reports of users experiencing intermittent to no connectivity on their MTN mobile data and Fixed LTE services.
“We are currently investigating with MTN and working on restoring services as soon as possible. We do apologise for the inconvenience caused during this time,” it said.
It’s not the first time that MTN users have complained of network issues.
In October, users struggled after the MTN data network was down for at least three hours while in August users in the Western Cape and Free State were off-line for around nine hours.
