'We are currently reimbursing customers affected by last night's billing issues and will ensure that all related out-of-bundle charges are refunded and depleted bundles are reinstated. We sincerely apologise for the inconvenience.'
Vodacom on Tuesday said it was refunding airtime and data to customers whose data mysteriously disappeared.
The largest mobile operator in South Africa trended on social media on Monday evening with subscribers complaining that their data and airtime was disappearing.
Responding to the complaints on Monday night Vodacom apologised and said technicians were working to resolve the problem. The mobile operator said it was also aware customers were unable to use purchased bundles and were getting depletion notifications.
“We are currently reimbursing customers affected by last night’s billing issues and will ensure that all related out-of-bundle charges are refunded and depleted bundles are reinstated. We sincerely apologise for the inconvenience,” Vodacom said in a terse statement. on Tuesday
However, the phenomenon of disappearing and very high costs of data have prompted the Competition Commission to launch an Inquiry.
Last week, the commission published the terms of reference of the inquiry and called for submissions.
The inquiry will assess, among others, the market structure, the general adequacy and impact of the current regulatory regime, and costs faced and profits earned by fixed and mobile network operators.
The inquiry is expected to complete its work by 31 August.
– African News Agency (ANA)
— Tshepiso Moche (@tshepimoche) August 22, 2017
— MO (@khemipress) August 22, 2017
— Boniswa (@Mira_b01) August 22, 2017