Sassa has launched a pilot project where social grant applicants will be able to apply for certain social grants online.
THE SA Social Security Agency (Sassa) has launched a pilot project where social grant applicants will be able to apply for certain social grants online.
The pilot project was launched on Monday and will at this stage only cover the child support, older persons, and foster child grants.
Applications can be lodged on https://services.sassa.gov.za, which is a secure website.
Sassa Northern Cape spokesperson Inno Khunou said that after reviewing the system, other grants would also be added to the portal.
“This should be a relief to grant applicants as it will save them the inconvenience of standing in queues at Sassa offices in order to apply for their grants,” Khunou said.
“The added advantage is that the convenience of online applications eliminates the risk of being infected with the Covid-19 virus because there will be no need to gather at public places in order to apply.
“This remote self-service will be possible on both a computer and a mobile phone. The turnaround time is 10 days, provided the applicant supplies all the stipulated documents such as identity documents of applicant and spouse as well as banking details among others.”
The online system will enable access to the following Sassa services: applications for grants for foster child grants, older persons grants and child support grants; online submission of the required supporting documentation linked to the application; change of circumstances (payment method, banking details, address); and status of application.
“To access this service, applicants need to have an e-mail address to sign up and to be able to login for further services. Feedback to applicants will be sent through SMS notification to applicants with no e-mail addresses while an e-mail response will be sent to applicants choosing to be contacted by e-mail. A receipt will be generated when the application is completed.”
Khunou added that the testing of the system would run from September 14, 2020 till September 25, 2020.
“It is important to note that required supporting documents to be attached must be certified. These documents should be certified by a Commissioner of Oaths.”