Home News Sassa glitch leaves some grant recipients without money

Sassa glitch leaves some grant recipients without money

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If there were other cases also affected but not brought to the attention of Sassa, these would either be rectified immediately or on time for the next payment cycle.

SIX CASES were reported in the Northern Cape where SA Social Security Agency (Sassa) grant beneficiaries were unable to collect their money due a glitch in the system.

Sassa Northern Cape spokesperson Inno Khunou said on Tuesday that if there were other cases also affected but not brought to the attention of Sassa, these would either be rectified immediately or on time for the next payment cycle. 

“Beneficiaries who had problems but did not report them are advised to call the Sassa toll-free number at 0800 003 077, so that they do not experience any inconvenience in the next payment cycle,” Khunou said.

Sassa meanwhile has apologised to grantees after a glitch in the payment system left hundreds unable to collect their grants across the country.

According to Sassa director of communications and marketing Sandy Godlwana, they were able to identify and resolve the glitch. 

“Funds were released to beneficiaries’ accounts on Monday afternoon after 3pm and could be accessed from today (Tuesday) going forward. Those with South African Post Office/Sassa cards can go to their nearest post office to get their grant as manual payments can be done at these outlets,” Godlwana said. 

Sassa apologised to all beneficiaries for the inconvenience caused by the glitch. 

Grantees have also been reminded of the changes in the payout format. 

Last month Sassa announced that to ensure compliance with the state of disaster requirements and to protect the vulnerable from the month-end rush, they have implemented the staggering of social grant payments. 

To effect this Sassa has created two payment files.

Only older people and the disabled were paid their social grants on Monday and Tuesday to avoid the crowding at stores.

This first payment file covers the Old Age Pension and the Disability Grant while the second payment file covers all other grant types (Child Support Grant, Foster Child Grant and Care Dependency Grant). 

For further enquiries affected beneficiaries are encouraged to call the Sassa customer care number 033 846 3400 or 0800 601011.