Following the airlines grounding, SA Express has announced contingency plans for passengers.
SA Express has announced contingency plans to accommodate passengers affected by the grounding of the airline following the South African Civil Aviation Authority’s (SACAA) decision to temporarily suspend SA Express’ Air Operator’s Certificate (AOC), as well as its certification as an Approved Maintenance Organisation (AMO).
The airline said in a statement this morning that it has been in contact with its strategic partners including SAA, to ensure that all its passengers have been accommodated, either on alternative carriers or in hotels where the airline are not able to get them on to flights last night.
“We are regret the inconvenience this frustrating situation has caused our passengers. We assure you that we are doing everything in our power to resolve the situation urgently,” Matsietsi Mokholo, Acting CEO of SA Express, said.
Passengers scheduled to depart, between 06h00 and 09h00, are advised to proceed to SA Express counters for information pertaining to the contingency plans made for these flights, or alternatively call 0800 214 774 and +27 11 978 6699.
The updated re-accommodation schedule will be made available after 11h00, and SAA, Mango and Airlink will have desingated counters to assist SA Express passengers.
All cargo has subsequently been cleared at all stations, including Kimberly, Bloemfontein and Richards Bay, which has been redirected to Durban. Any queries pertaining to cargo, should be taken up with the relevant airports directly. Until this situation has been resolved, SA Express will unfortunately not accept any requests to transport cargo.
The Facts – What you need to know:
• Passengers on SA coded tickets and SA code share will be accommodated with international and regional connecting passengers on first priority.
• Should delays arise all passengers will, in accordance to international standards, be accommodated for up to 48hrs while we make every effort to get you on the next flight.
• SA Express will, in accordance with its compensation policy, compensate all passengers for meals and refreshments (excl. alcohol), accommodation and transport costs applicable.
Further updates will be posted on SA Express’ website: www.flyexpress.aero and social media platforms which include our Twitter account @flysaexpress (#flyexpress) and Facebook page www.facebook.com/flysaexpress.