Due to privacy concerns, this has resulted in a surge of downloads of alternative communication apps such as Telegram and Signal.
In a statement, the regulator said it had met to discuss the matter pertaining to the revised policy which has consumed many social media users of the popular chat platforms WhatsApp and subsequently Facebook.
“The engagements with Facebook SA are ongoing. However, in terms of the revised policy, it appears that there are different terms of service and privacy policies for users in the European countries and in non-European Countries.
WhatsApp on Tuesday reassured users about privacy at the Facebook-owned messaging service, as people flocked to rivals Telegram and Signal following a tweak to its terms.
There was “a lot of misinformation” about an update to terms of service regarding an option to use WhatsApp to message businesses, Facebook executive Adam Mosseri, who heads Instagram, said in a tweet.
“We can’t see your private messages or hear your calls, and neither can Facebook,” WhatsApp said in a blog post.
“We don’t keep logs of who everyone is messaging or calling. We can’t see your shared location and neither can Facebook.”
* Additional reporting by AFP.