The ASQ is the only international survey measuring passengers’ satisfaction while they are at the airport
THE NORTHERN Cape – “The Province of Extremes” – has made international news after its two airports, in Kimberley and Upington, won the Airport Council International’s 2018 ACI ASQ Award.
The Kimberley Airport and Upington International Airport were voted the best airports in Africa by size and region, in the under two million passengers category.
The ASQ is the only international survey measuring passengers’ satisfaction while they are at the airport.
ASQ departures benchmarking compares airports’ performance against industry best practice. Through the use of key performance indicators to determine whether the airport is under- or overperforming, where improvements are required and investments are most likely to deliver the biggest return.
According to the Northern Cape MEC for Finance, Economic Development and Tourism, Mac Jack, the awards for both of the Province’s major airports meant good future prospects to increase the number of travellers using flights.
“We are delighted that our destinations were announced as the best airports for the departures of under two million passengers in Africa.
“As the largest province of South Africa, we were also competing with other provinces and SADEC countries, so this is a move in the right direction for us.
“We will be able to increase the visitors who are keen to visit our Province and also maintain the high standard of performance, professionalism and integrity at our airports.
“I congratulate the leadership and staff of both airports for achieving this result. The job that they are doing in meeting passengers’ satisfaction is a great benefit for our Province in terms of job creation, reducing travel distances and offering the best value for money to meet our clients’ expectations,” Jack said.
Kimberley Airport lies at the heart of the Northern Cape, in the capital city.
The Upington International Airport has three runways, the primary one measuring 4 900 metres (the longest civilian runway in the southern hemisphere and was one of the few able to land a space shuttle during the space programme).