The woman claims the money was withdrawn after she was unable to connect to the bank’s app.
The Kimberley police are investigating a case of fraud after an amount of about R11 000 was allegedly withdrawn from the bank account of a local resident without her permission.
Motlalepule Mothobela stated that the money was withdrawn from her Capitec account on June 15, at a time when she was unable to access internet services on her banking app.
“I am prepared to sleep at the bank until my money is paid back because I need to pay rent and settle my bills and I do not have any funds. The bank advised me to wait eight working days and during this time I have been left destitute. I was informed that chances of being reimbursed are slim.”
She added that she had opened a criminal charge and had submitted an affidavit to the bank.
Captain Tessa Jansen said the police were investigating a case of fraud.
“No suspects were arrested because they are unknown. The investigation continues.”
The marketing and communications of Capitec Bank on Tuesday, regretted the suspected case of theft and stated that a team was urgently investigating the matter.
“We have made direct contact with the client in order to help resolve this matter. We strongly advise Ms Mathobela to practice her right to pursue this with the South African Police Service (SAPS) and commend her for taking the first steps in doing so. We will offer our full cooperation to the SAPS.”