Home News City residents claim there is no service delivery during lockdown

City residents claim there is no service delivery during lockdown


The Sol Plaatje Municipality has, however, denied this saying they are currently working on numerous service delivery issues.

A NUMBER of Kimberley residents have complained that service delivery complaints are not being attended to over the lockdown period. 

A resident in Hazelnut Street in Jacksonville said on Monday that sewage was running into her yard and down the main road. 

“I unsuccessfully tried to contact the Sol Plaatje Municipality and the councillor. There is a thorn tree right next to the drain that might be exacerbating the problem. The sanitation truck came twice last week but did not fix the problem. We believe that the cables at the pump station were stolen,” said the resident.

Other residents complained that they were unable to get through to the municipality’s electricity department when their power supply was cut. “No one picks up the phone and we have tried calling all day.” 

There were further complaints that the municipality is not attending to issues of hail damage. 

Some councillors have alleged that executive directors are not assisting  them with service delivery complaints, adding that this amounted to a “serious gross misconduct”. 

Sol Plaatje Municipality spokesperson Sello Matsie said that the local authority had attended to more than 300 individual call-outs, including a major electricity fault in Southridge and Monument Heights, over the weekend. 

“Today (Monday) teams are still out in this rain which makes it very dangerous to work. Quite a substantial number of sewage complaints were attended to, while work was done at Kagisho Dam,” said Matsie.

He added that the rain had hampered some of the work.

“All reported complaints will be attended to. However, we do not pay for claims relating to hail damage as this must be referred to private insurance.” 

Matsie stated that they would prioritise the sewage problem in Hazelnut Street. “It was reported and all will be attended to.” 

He indicated that municipal workers had replaced a faulty mini sub-transformer in Protea Street in Roodepan.