“Customers must contact their booking agent for assistance.”
AIRLINK has announced that in response to the sudden decline in global and regional demand for air travel brought on by the outbreak of Covid-19, the airline was temporarily adjusting its flight schedule.
“Some routes will be served with reduced capacity, which may be achieved with less frequency. Customers should contact their booking agent or call Airlink’s Customer Care Department on +27 11 451 7337 for updates,” the Airlink managing director and chief executive, Rodger Foster, said yesterday.
“We apologise to our customers for any inconvenience caused by these temporary, but necessary, schedule adjustments. Under the present circumstances these are prudent and responsible measures,” he added.
Airlink will assist and allow passengers to make one free date change to their reservation, providing the original ticket was issued before March 4, 2020, for travel between March 12 and September 30, 2020. “Customers must contact their booking agent for assistance.”
Meanwhile, the airline has further announced that it is following all recommended best practices to prevent the spread of Covid-19, while also minimising the impact for business and leisure travellers.
“The safety and well-being of our customers and employees is our top priority,” Foster said.
These measures include sanitising of all Airlink aircraft before and after every flight. The provision of sanitary wet wipes to passengers is standard protocol – although concerned passengers are welcome to carry their own hand sanitisers with them on board.
“Similarly, our catering company already implements stringent daily hygiene, quality and safety controls, which also help to prevent the spread of illnesses and viruses.”